Returns

RETURN POLICY & STANDARD TERMS AND CONDITIONS OF SALE

NO HASSLE RETURNS

If, for any reason, you are not completely satisfied with your Apexfoot.com order, you may return your merchandise within 30 days from the date of purchase.

Please return merchandise, including all laces and inserts, in its original box and include the completed return authorization slip, noting the reason for your return. Unfortunately, we cannot refund your original shipping charge. 

U.S. CUSTOMERS:

We are experiencing operational delays as a result of Covid-19; please allow extra time for processing of your return. All returns are being processed in the order in which they were received. Once processed, your refund will be issued to the credit card or bank account used for the initial purchase. You should see the refund post to your statement within 2 billing cycles.

CANADIAN CUSTOMERS:

We are experiencing operational delays as a result of Covid-19, please allow extra time for processing of your return. All returns are being processed in the order in which they were received Once processed, your refund will be issued to the credit card or bank account used for the initial purchase. You should see the refund post to your statement within 2 billing cycles.

Please note that refunds are not offered for merchandise returned after the 30-day period.

Warranty: Apex warrants that, upon delivery, goods will be free from defects in material and workmanship under proper care and normal use. Goods shall be considered “defective” if the defect materially impairs the value of the goods for their intended use to the customer. Apex further warrants that all goods and services will be produced and furnished in accordance with applicable laws and regulations.

If you believe your item(s) may be defective, please call 1-800-252-2739 between the hours of 8:30 a.m. and 5:30 p.m. EST, Monday through Friday, for further evaluation and instruction on returning potentially defective merchandise.

Returns - Step 1

Step 1:

  • On the packing slip: Look for a 5 digit number under 'Purchase Order'
Returns - Step 2

Step 2:

  • Print a return authorization packing slip and shipping lab
    US Return Portal Return Portal US
    
Returns - Step 3  

Step 3:

  • Please return merchandise in the original box, if possible, and ensure that all accessories are included (laces, inserts, etc.)
  • Don’t forget to include your packing slip inside the box and affix the shipping label to the outside of the box.
  • Please make note of the tracking number for your package in case you have to contact us about your return shipment.
Returns - Step 4  

Step 4:

  • Drop off your package with any authorized FedEx store or drop box or hand to a FedEx driver.

!