You may find useful answer(s) in these Frequently Asked Questions below:

How do I get in touch with your customer service department?

The Apex Foot Health & Wellness customer service department can be reached by calling 800-252-2739 between the hours of 8:30 a.m. and 5:30 p.m. EST, Monday through Friday.

Do you ship internationally?

At this time, Apexfoot.com orders can only be shipped to addresses within the United States or Canada. However, we have many retailers located throughout the world. Pricing is based on USD and we are not responsible for fees or conversion rates your bank may charge. 

How long does it take to ship an online order?

Submitted orders are entered during business hours Monday-Friday 8:30 a.m. - 5:30 p.m. Apex does not ship orders on Saturday or Sunday. Orders received on business days are processed and shipped within 48 hours. For Standard Shipping Orders, estimated delivery times are 5-7 business days from purchase date.

How does my online order ship?

Orders are shipped via FedEx with ground service as the default shipping method. WE CANNOT SHIP TO P.O. BOXES or APO BOXES. A tracking number will be emailed to you when your order ships.

How much does shipping cost?

FREE FedEx ground shipping to all U.S. addresses on orders $75 or more. If less than $75, orders are shipped at a non-refundable flat rate of $6.99 per order. Orders shipping to Canadian addresses are shipped at a non-refundable flat rate of $35.99 per order.

What is your return policy?

See our Return Policy.

What is Your No Hassle Return Policy?

If for any reason you are not completely satisfied with your order, you may return your merchandise within 30 days from the date of delivery. We do not allow exchanges. For your convenience, each shipment contains a pre-paid return shipping label. If for some reason you need to return items purchase, use the shipping label to return free of charge. 

  • To obtain another shipping label or place an online return, click here.

Please return merchandise, including all laces and inserts, in its original box and include the completed return authorization slip, noting the reason for your return.  Conform inserts must be in original condition (not cut or altered) in order to be returned.  Unfortunately, we cannot refund your original shipping charge.

Please allow two weeks for your return to be processed. You will receive an email when your return has been processed. A credit should appear on your order's initial payment method within two billing cycles.

Simple errors or oversights can lead to a delay of your refund. Failure to include basic information in the return can influence the delay. We understand your refund is very important, and we are working to process this return as quickly as possible. Returns are not processed on weekends. 

If you suspect a defect on worn merchandise, the merchandise must be returned for an inspection and a determination of eligibility for a refund or merchandise credit. Please call 800-252-2739 for further instruction on returning defective merchandise.

Can I change or cancel my order?

Unfortunately, we can not cancel or change orders. We do offer free returns. 

Can I apply a new promo code to a previous order?

Promo codes are only good on new orders and may not be applied to previously placed orders.

Can I wear APEX shoes with orthotics?

All Apex shoes have at least one removable insole. Apex shoes have a minimum of 3/16” removable depth with many Apex shoes having as much as 5/16” to 1/2" removable depth which allow for flexibility of fit. A wide variety of orthotics can be used with Apex shoes. 

How do I clean my shoes?

Athletic shoes can be cleaned by hand-washing them with a damp cloth and mild detergent. For best results, clean your shoes immediately after exposure to mud or dirt. Allow shoes to air-dry at room temperature. It is important that you do not machine-wash or machine-dry your sneakers. For leather shoes, wipe shoes clean with a dry cloth. Apply a shoe cream to leather using a circular motion. For nubuck or suede, brush gently with a soft suede brush to remove stains or marks. For stubborn stains, use a suede eraser first, then brush gently with a suede brush.