Returns

RETURN POLICY & STANDARD TERMS AND CONDITIONS OF SALE

NO HASSLE RETURNS

If, for any reason, you are not completely satisfied with your Apexfoot.com order, you may return your merchandise within 30 days from the date of delivery. No exchanges. Shipping charges are non-refundable. 

Please return merchandise, including all laces and inserts, in its original box and include the completed return authorization slip, noting the reason for your return.  Conform inserts must be in original condition (not cut or altered) in order to be returned. 

Please allow two weeks for your return to be processed. You will receive an email when your return has been processed. A credit should appear on your order's initial payment method within two billing cycles.

Simple errors or oversights can lead to a delay of your refund. Failure to include basic information in the return can influence the delay. We understand your refund is very important, and we are working to process this return as quickly as possible. Returns are not processed on weekends. 

Please note that refunds are not offered for merchandise returned after the 30-day period. 

Also, make a copy of your tracking information. We are not liable for lost returns.

Limited Warranty: 

Apex assures its customers that all Apex foot health products are warranted to be free from any defects in materials and workmanship for a period of six months from the date of shipment. Should a defect occur within this warranty period, Apex's obligation under this Limited Warranty is, at its discretion, to credit the customer's account for the purchase price paid for the defective product, providing the sole remedy available to the customer.

This Limited Warranty does not cover instances where the product has been subject to abuse, neglect, misuse, accident, modification from its original state, or unauthorized repair or alteration.

If you suspect a defect on worn merchandise, the merchandise must be returned for an inspection and a determination of eligibility for a refund or merchandise credit. Please call 800-252-2739 for further instruction on returning defective merchandise. 

Returns - Step 1

Step 1:

  • On the packing slip: Look for a 5 digit number under 'Purchase Order'
Returns - Step 2

Step 2:

  • Print a return authorization packing slip and shipping lab
    US Return Portal Return Portal US Canada Return Portal Canada Return Portal
Returns - Step 3  

Step 3:

  • Please return merchandise in the original box, if possible, and ensure that all accessories are included (laces, inserts, etc.)
  • Don’t forget to include your packing slip inside the box and affix the shipping label to the outside of the box.
  • Please make note of the tracking number for your package in case you have to contact us about your return shipment.
Returns - Step 4  

Step 4:

  • Drop off your package with any authorized FedEx store or drop box or hand to a FedEx driver.

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